Limited Time Offer: Shop Our Best-Selling Products
Havelyn’s Hair Food Oil: Nourish your hair from root to tip with Havelyn’s Hair Food Oil. This natural blend promotes growth, combats dryness, and leaves your hair strong, shiny, and healthy.
The Ordinary Niacinamide 10% + Zinc 1%: Combat visible blemishes and minimize pores with The Ordinary Niacinamide 10% + Zinc 1%. This lightweight serum helps regulate oil production for a clearer, smoother complexion.
Time to process: All orders are processed within 1–2 business days (Mon–Sat, 9 AM–5:30 PM PKT), not including holidays or weekends.
Any delays beyond this window will be communicated promptly.
2. Shipping Methods & Delivery Times
We ship nationwide across Pakistan using M&P Courier and Leopards Courier, offering the following service options:
Service
Delivery Time Frames¹
Same‑City Express
1–2 business days
Within‑Province Standard
2–4 business days
Cross‑Province Standard
3–6 business days
International
Dependent on destination + customs delays
Times start after order has been processed, and refer to business days (excluding weekends & public holidays). International shipping is currently limited; please contact us for availability, rates, and customs duties.
3. Shipping Rates
M&P and Leopards rates are primarily based on weight and distance, with live estimations via their rate calculators.
For domestic ≤1 kg shipments, expect:
Same city: ~Rs. 195–200
Intercity: ~Rs. 235–300
For heavier or bulk shipments, rates quoted during checkout reflect live tariffs.
4. Cash on Delivery (COD)
COD is available on all orders, subject to courier charges.
COD fees per service:
M&P COD within city: starts at ~Rs. 180; intercity: up to Rs. 330+
Leopards COD fees are calculated at checkout.
5. Tracking Your Order
Once your order ships, you’ll receive a courier tracking number by email/SMS.
Track via M&P or Leopards portals to view real-time status.
6. Shipping Exceptions & Delays
Delays may occur due to:
Seasonal demand, courier capacity, regional disruptions, or weather.
Customs clearance delays for international shipments.
Unforeseen issues (strikes, natural events). Policy: If delivery exceeds estimated time, please contact us at [email protected] —we’ll assist in tracing or escalating.
7. Lost or Damaged Parcels
Inspect your package upon delivery.
Report any loss or damage within 48 hours of receipt.
We’ll assist with the courier for compensation claims and will ship replacement products free of shipping charges (subject to availability and claim outcome).
8. Undeliverable Orders & Returns-to-Base
If parcels are returned due to incomplete/incorrect address, refusal, or inability to deliver:
